Return and refund policy
Dutch Baby Shop delivers over 300 different baby formula products worldwide. All products are packed separately and professionally. We also keep in mind the best-before date of our products. Nonetheless, it could happen that products are being damaged, or that products expire, because your package was on it’s way for too long (more than 30 business days). In both cases it is possible that you can no longer use the products, resulting in the fact that you paid for something that hasn’t met your expectations. In both cases we would like to receive a couple of pictures of the damaged product or a picture of the best-before date of the product. After we receive the pictures, we will completely reimburse the damage you suffered, by refunding the value of the product to your bank account, or – by mutual consent - provide you with store credit. If we have forgotten to deliver a product, we will also refund the value of that product to your bank account. Unfortunately, resending it is not possible, because we are all human (and people sometimes make mistakes).
In case we are unable to deliver a product, whatever the reason may be, we will also refund the value of the product in question to your bank account. If you ordered a product yourself, but it was not the product you wanted to order, then it is only possible to be reimbursed, if we receive the products undamaged. The shipping costs for the return are at your own expense.
Packages that, in the worst case scenario, are not delivered at all, because they were lost or very badly damaged, will be reimbursed completely, so all products and the included delivery fees. Furthermore, you can opt to receive a new package, which most of our customers do. In that case no extra costs will be charged, because we offer all our customers a 100% delivery guarantee, and therefore send you a new package for free.
Enjoy our healthy baby formula products!